Hoola Health
🏆 IPL

Privacy Policy

Consent

  • By accessing the Website or Application or by clicking on the "I accept" button at the end of the page containing the Privacy Policy or by providing us your Personal Information or by making use of the Services provided by the Website or Application, you hereby consent to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy.
  • You acknowledge that you are providing your Personal Information out of your free will and that the collection of your Personal Information is necessary for the purposes identified hereunder. You hereby consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to you if it is done in accordance with the provisions of this Privacy Policy.
  • You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing. If you wish to withdraw your consent, please write to us at help@hoolahealth.in. If you do not provide us your Personal Information or if you withdraw consent at any point in time, we shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict you from using the Website, Application or Services.
  • When you voluntarily send us electronic mail / fill up the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to call, SMS, email or WhatsApp you about our products and offers, even if your number has DND activated on it.

Changes to the Privacy Policy

  • We may update this Privacy Policy from time to time. There is a note at the end of the Privacy Policy which indicates when it was last updated.
  • When we update our Privacy Policy, the next time you visit the Website or Application, it will provide a message intimating you of the amendments. You will be required to provide your consent to the amendments before you proceed. If you do not agree to the amendments, please do not use the Website, Application or Services any further.

Personal Information Collected

The kinds of information that we collect about you include, but are not limited to, the following:

  • Patient/caregiver/doctor/health care professional name/health coaches
  • Birth date/age
  • Gender
  • Address (including country and pin/postal code)
  • Phone number/mobile number
  • Email address
  • Physical, physiological and mental health condition, provided by you and/or your health care professional or health coaches, or accessible from your medical records and reports from medical testing done as part of the services, personal medical records and history
  • Valid financial information at the time of purchase of products/Services and/or online payment
  • Login ID and password
  • User details as provided at the time of registration or thereafter
  • Records of interaction with Hoola Health(previously BabyMD) representatives
  • Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used
  • Master and transaction data and other data stored in your user account
  • Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files
  • Any other information that is willingly shared by you (collectively referred to as "Personal Information")

How We Collect Personal Information

The methods by which we collect your Personal Information include, but are not limited to, the following:

  • When you register on our Website or Application
  • When you provide your Personal Information to us
  • During the course of Services provided to you by us
  • When you use the features on our Website or Application
  • By the use of cookies (discussed below)

Use of Personal Information

Your Personal Information may be used for various purposes, including but not limited to the following:

  • To operate and improve the Website or Application
  • To provide effective Services
  • To perform studies, research and analysis for improving our information, analysis, services and technologies, and to ensure that content and advertising displayed are customised to your interests and preferences
  • To contact you via phone, SMS, WhatsApp, email, application, etc. for appointments, technical issues, payment reminders and other important announcements
  • To send promotional communications from us or any of our channel partners via SMS, WhatsApp, email or post
  • To advertise products and Services of Hoola Health(previously BabyMD) and third parties
  • To transfer information about you if we are acquired by or merged with another company
  • To share with our business partners for provision of specific services you have ordered, so as to enable them to provide effective services to you
  • To administer or otherwise carry out our obligations in relation to any agreement you have with us
  • To build your profile on the Website or Application
  • To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
  • To investigate, prevent or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of our agreement with you, or as otherwise required by law
  • To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to share such aggregated or non-personally identifiable data with third parties and affiliates

Sharing and Transferring of Personal Information

  • You consent to and authorise us to exchange, transfer, share and part with all or any of your Personal Information, across borders and from your country to any other countries across the world, with third parties or our affiliates/agents/third-party service providers/partners/banks and financial institutions for the purposes specified under this policy or as may be required by applicable law.
  • You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws as stringent as the laws of your own country. You acknowledge that it is adequate that when Hoola Health(previously BabyMD) transfers your Personal Information to any other entity within or outside your country of residence, Hoola Health(previously BabyMD) will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

Use of Cookies

  • We may store temporary or permanent "cookies" on your computer. You can erase or choose to block these cookies from your computer. You can configure your browser to alert you when we attempt to send a cookie, with an option to accept or refuse it. If you have turned cookies off, you may be prevented from using certain features of the Website or Application.

Security

  • The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures, including role-based access, password protection and encryption, to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to our and our affiliates' employees, agents, third-party service providers, partners and agencies who need to know such Personal Information in relation to the purposes specified above, and provided that such entities agree to abide by this Privacy Policy.

Third-Party Links

  • During your interactions with us, it may happen that we provide/include links and hyperlinks to third-party websites. It may also happen that you include links and hyperlinks to third-party websites. The listing of such third-party external sites (by you or by us) does not imply endorsement of such sites by Hoola Health(previously BabyMD). Such third-party sites are governed by their own terms and conditions, and when you access them, you will be governed by the terms of those sites. We do not make any representations regarding the availability and performance of any external sites and are not responsible for the content, terms of use, privacy policies and practices of such third-party websites.

Access

  • If you need to update or correct your Personal Information, or have any grievance with respect to the processing or use of your Personal Information, you may send updates, corrections or grievances to us at help@hoolahealth.in, and we will take all reasonable efforts to address them within a reasonable period of time.

Compliance with Laws

  • You are not permitted to use the Services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

Term of Storage of Personal Information

  • Hoola Health(previously BabyMD) shall store your Personal Information for at least a period of three years from the last date of use of the Services, Website or Application, or for such period as may be required by law.